Privacy Policy

How we collect, use, and protect your personal information

Effective Date: 1 January 2024
Last Updated: 8 February 2026

Creteworx Concreting Services Pty Ltd (ABN: 62 682 334 783) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are a small concreting business based in Bankstown, NSW. We keep things simple and straightforward -- we do not use cookies, analytics, or any tracking technologies on this website.

1. Information We Collect

We only collect personal information that you voluntarily provide to us through our website contact form. The information collected includes:

  • Name -- so we know who we are speaking with
  • Phone number -- so we can call you to discuss your project
  • Email address -- so we can follow up with a quote or response
  • Suburb -- so we can assess the project location
  • Project type -- so we understand what service you need
  • Message -- any additional details you choose to share about your project

We do not collect any information automatically. There are no cookies, no analytics tools (such as Google Analytics), and no tracking scripts on this website.

2. How We Use Your Information

We use the personal information you provide solely for the following purposes:

  • Responding to your enquiry or quote request
  • Contacting you to discuss your concreting project
  • Providing you with a quote for our services
  • Communicating about ongoing or completed work

We will never use your information for marketing, sell it to third parties, or share it with anyone outside of what is described in this policy.

3. Third-Party Form Processing

Our contact form uses a third-party service called FormSubmit.co to process and deliver form submissions to our email. When you submit the contact form, your information is transmitted through FormSubmit.co's servers.

FormSubmit.co acts as a data processor on our behalf. We encourage you to review FormSubmit.co's privacy policy for details on how they handle data in transit. We have no other third-party services processing your data on this website.

4. Data Storage and Retention

Your form submissions are delivered to us via email. We retain your personal information only for as long as necessary to:

  • Respond to your enquiry and provide you with a quote
  • Complete any work you have engaged us to perform
  • Meet any legal or regulatory obligations

Once your enquiry has been resolved and there is no ongoing business relationship, we do not retain your personal information beyond what is required by law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Our website uses HTTPS encryption to protect data transmitted between your browser and our website.

However, as a small business, we want to be transparent: no method of electronic transmission or storage is 100% secure. We do our best to protect your information using commercially reasonable measures.

6. Your Rights Under the Australian Privacy Act

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

  • Access -- Request access to any personal information we hold about you
  • Correction -- Request that we correct any inaccurate or out-of-date information
  • Deletion -- Request that we delete your personal information (where we are not required by law to retain it)
  • Complaint -- Lodge a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Cookies and Tracking

This website does not use cookies, analytics, or any form of tracking technology. We do not collect browsing data, IP addresses, or any other information about your visit beyond what you voluntarily submit through our contact form.

8. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, or if you would like to make a request regarding your personal information, please contact us: